Privacy Policy – MIRKale

MIRKale Pet Supplies Ltd. (“MIRKale”, “we”, “us”) operates https://mirenkale.shop and sells pet supplies to customers in the United States and internationally. This policy explains what personal information we collect, why we collect it, how long we keep it, and the choices you have. It applies to our website, our checkout, and any email you exchange with us.

Who we are

The data controller for your personal information is MIRKale Pet Supplies Ltd., [Street Address], [City, State ZIP], United States. For any privacy question or request, write to support@mirenkale.shop.

Information we collect

We collect only what we need to sell you a product and get it to your door.

Information you give us — name, email address, shipping and billing address, phone number, and any note you add to an order.
Order information — the products you buy, order value, currency, and the delivery method you choose.
Payment information — handled entirely by our payment providers. We receive a transaction reference and the last four digits of a card, never the full card number or security code.
Account information — if you create an account, your username, order history and saved addresses.
Technical information — IP address, browser type, device type and pages viewed, collected through cookies and similar technologies.
Communications — the content of emails, chat messages or contact-form submissions you send us.

How we use your information

To process, fulfil and deliver your order, including passing your address to our carriers.
To send order confirmations, shipping notifications and delivery updates.
To handle returns, refunds and warranty claims.
To answer your questions and provide customer support.
To detect and prevent fraud, abuse and unauthorised transactions.
To send marketing emails about new products and offers — only if you opt in, and you can unsubscribe from any email.
To meet our legal, tax and accounting obligations.
To understand how the site is used so we can improve it.

Legal bases for processing

Where the GDPR or a similar law applies, we rely on: performance of a contract to process and deliver your order; legitimate interests to prevent fraud and improve our store; consent for marketing emails and non-essential cookies; and legal obligation to keep tax and accounting records.

Cookies and similar technologies

Cookies keep your cart working, remember that you are logged in, and show us which pages are useful. Essential cookies are required for the store to function. Analytics and advertising cookies are optional and are only set with your consent where the law requires it. You can clear or block cookies in your browser settings, though blocking essential cookies will stop checkout from working.

Who we share information with

We never sell your personal information. We share it only with service providers who help us run the store, and only as much as they need:

Payment processors — to authorise and settle your payment.
Shipping carriers and fulfilment partners — to deliver your order.
Email and hosting providers — to send order emails and keep the site online.
Analytics providers — to measure site performance.
Professional advisers and authorities — where required by law or to enforce our terms.

International transfers

Some of our providers are based outside your country, including in the United States. Where we transfer personal information internationally, we use appropriate safeguards such as standard contractual clauses and require our providers to protect it to the same standard described here.

How long we keep your information

Order and transaction records — kept for as long as tax and accounting law requires, typically seven years.
Account data — kept until you ask us to delete the account.
Marketing consent records — kept until you withdraw consent, plus a suppression record so we do not re-contact you.
Support messages — kept up to three years after the last exchange.
Analytics data — aggregated or deleted within 26 months.

Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to our use of your personal information, to receive it in a portable format, and to withdraw consent at any time. California residents have the right to know what categories of personal information we collect, to request deletion, and to opt out of any sale or sharing of personal information — we do not sell or share personal information as those terms are defined by the CCPA. To exercise any right, email support@mirenkale.shop. We will respond within the timeframe the law allows and will never charge you for a legitimate request.

Security

We protect your information with encrypted connections (HTTPS), access controls, and payment processing that keeps card data out of our systems entirely. No method of transmission or storage is perfectly secure, but we work to keep our safeguards appropriate to the sensitivity of the data.

Children’s privacy

Our store is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.

Changes to this policy

We may update this policy to reflect changes in our practices or in the law. The revision date at the top of this page always reflects the current version, and material changes will be announced on this page or by email.

Contact us

Questions about this policy or your personal information? Email support@mirenkale.shop or write to MIRKale Pet Supplies Ltd., [Street Address], [City, State ZIP], United States.