Shipping and Delivery

Everything you need to know about how, when and where your MIRKale order arrives.

Order processing

  • Orders are packed and dispatched from our warehouse within 1-2 business days (Monday to Friday, excluding public holidays).
  • Orders placed after 2:00 PM on a business day are processed the following business day.
  • You will receive a confirmation email when your order is placed and a second email with tracking details when it ships.
  • If an item is temporarily out of stock we will tell you within one business day and give you the option of waiting, splitting the order, or cancelling for a full refund.

Domestic shipping (United States)

Rates and speed are calculated at checkout based on the weight of your cart and your delivery address.

  • Standard shipping — 4-7 business days after dispatch. Free on orders over $49.
  • Expedited shipping — 2-3 business days after dispatch.
  • Overnight shipping — next business day after dispatch, order before 2:00 PM.

We ship to all 50 states. Delivery estimates start from the moment your parcel is dispatched, not from when the order is placed.

International shipping

We ship to Canada, the United Kingdom, the European Union, Australia and selected markets in Asia. International shipping is calculated at checkout by destination and weight, and delivery typically takes 7-21 business days depending on the destination and how long customs takes.

Customs, duties and import tax

For deliveries outside the United States, any customs duty, import tax or clearance fee charged by your country is your responsibility. We declare the value of the goods accurately on customs paperwork and cannot mark an order as a gift or under-declare its value. If you refuse a parcel to avoid these charges, the return shipping cost and any customs fee we incur will be deducted from your refund.

Tracking your order

Tracking details are emailed as soon as the label is generated. Tracking can take up to 24 hours to show its first scan, and scanned updates may pause for a day or two while a parcel moves between carrier hubs. If tracking has not updated for more than five business days, contact us and we will investigate with the carrier.

Delivery problems

Missing or delayed parcel. If the carrier has not delivered within five business days of the estimated delivery date, contact us and we will open a claim. Most parcels turn up within a few days.

Marked as delivered but not received. Check around your property, with neighbours and with your building’s front desk first. If it is still missing after 24 hours, contact us within 7 days of the delivery scan so we can start a claim.

Damaged in transit. Photograph the packaging and the item, note the damage with the carrier when signing if you can, and contact us within 48 hours. Keep the outer box until the claim is resolved.

Lost in transit. If the carrier confirms the parcel is lost, we will send a replacement or refund you in full, at your choice.

Incorrect addresses

Please check your address at checkout. If the address is wrong, email us immediately — we can normally correct it before dispatch. Once dispatched, the carrier may not be able to redirect the parcel. Where a parcel is returned to us as undeliverable, we will contact you to arrange redelivery; the original shipping cost is not refundable and any redelivery charge is your responsibility.

Large and bulky items

Large beds, hard-shell carriers and multi-item orders may ship in separate parcels and can arrive on different days. Bulky-items are shipped by ground service only and are not eligible for overnight delivery. If you need to return a bulky item, contact us first and we will quote the most economical return method.

Packing and the environment

We pack with recycled and recyclable materials wherever the item allows, and we size boxes to the order rather than to a standard. Beds and carriers ship compressed where the foam or shell permits, which reduces packaging volume and transit emissions.

Contact

Shipping questions: support@mirenkale.shop · MIRKale Pet Supplies Ltd., [Street Address], [City, State ZIP], United States